About This Role
This IT Specialist role focuses on providing technical support for automated systems across the state, resolving hardware and software issues, and ensuring compliance with security standards. It involves hands-on installation, maintenance, and configuration of IT equipment and software, along with user training.
Responsibilities
- Serve as a technical specialist on all automated systems utilized throughout the state
- Receive requests for resolution of hardware or software problems that may require in-depth research
- Participate in site surveys to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met
- Provide technical assistance to current and potential users to minimize disruptions to LAN/WAN and other C4 systems operations
- Install and maintain hardware devices supporting a broad range of information systems employing multiple network and local operating systems and sophisticated client server software
- Install and configure workstation or network operating systems, and applications software on a wide range of configurable information systems devices
- Perform operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts
- Capture, maintain and track warranty data for all fielded systems, advise other support personnel of warranty status and interface with vendors to request and monitor warranty work
- Provide familiarization training for users of new equipment and software as required
- Perform other duties as assigned
Requirements
- At least 24 months of specialized experience in each of the following:
- Analysis of the interrelationship of pertinent components of the system
- Planning the sequence of actions necessary to accomplish the assignment
- Scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency
Important Details
- Substitution of education for specialized experience: At the GS-9 level, a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
