About This Role
This position assists in the daily operations of the Information Technology (IT) department, conducting day-to-day computer operations, database management, telephone system operations, hardware and software, and system development. The role also involves researching and analyzing system problems.
Responsibilities
- Install, configure, and upgrade workstation operating systems and application software, using standard business and administrative packages
- May modify specific applications for use in operational departments
- Support and troubleshoot CATV and security technology
- Assist in daily operations of the IT department
- Adhere to current IT procedures and participate in exploring new strategies to increase efficiency, enhance workflow, and improve customer satisfaction
- Protect customer data from outside infiltration through encryption, secure data storage, and other necessary means
- Assist with the installation of new hardware and software
- Assist in employee training for new systems and software
- Assist in new employee orientation training
- Prepare documents, spreadsheets, and database as necessary for reporting purposes
- Back-up databases to media and offsite secure storage as directed
- Store and protect information from major malfunctions, disaster, or other losses
- Research and recommend replacement of equipment and upgrade software as needed
- Manage the support, training, and troubleshooting of office telephone systems and voicemail
- Serve as technical resource to departments regarding information services and hardware needs
- Actively participate in the PQI System
- Facilitate the analysis of data
- Comply with all applicable training requirements
- Comply with all company safety, personnel, and operational policies and procedures
- Comply with work schedule to ensure effective operations of Agency programs
- Contribute positively as a member of a productive and cooperative team
- Perform other duties as necessary to fulfill the Vincentian CARES mission
Requirements
- Able to speak, write, and understand English
- Must possess computer skills necessary to complete assigned tasks
- Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
- Ability to set appropriate limits, work under deadlines, and multi-task
- Ability to organize, prioritize, self-motivate, and deliver results
- Excellent communication and listening skills
- Possess strong work ethics