About This Role
This IT Specialist role provides comprehensive technical support across various domains, including hardware, networking, server management, and security systems. The specialist will ensure smooth IT operations, support employees with technical issues, and maintain IT infrastructure and assets.
Responsibilities
- Install, configure, and maintain desktops, laptops, monitors, printers, scanners, and other IT hardware
- Troubleshoot hardware, Windows OS, driver, software, and system performance issues
- Install and configure Windows and required applications
- Perform hardware upgrades, RAM/SSD replacement, formatting, and OS installation
- Maintain IT asset records and track hardware allocation
- Install, configure, and troubleshoot LAN/WAN networks
- Manage switches, routers, Wi-Fi access points, and network cables
- Troubleshoot IP, DNS, DHCP, internet, and network connectivity issues
- Configure shared folders, network printers, and user access permissions
- Monitor network performance and resolve connectivity issues
- Provide basic support for Windows Server and file-sharing environments
- Manage user access and shared-folder permissions
- Monitor backup systems and ensure important company data is backed up
- Troubleshoot server, storage, and network-related issues
- Maintain CCTV cameras, NVR/DVR systems, and related networking
- Troubleshoot camera connectivity and recording issues
- Provide technical support to employees through onsite and remote assistance
- Resolve IT-related issues and user complaints timely
- Support email, Microsoft Office, browsers, printers, scanners, and other business applications
- Provide remote support to branch offices when required
- Install and maintain antivirus and endpoint security
- Ensure regular Windows and software updates
- Follow company IT security and data-protection policies
- Identify and report potential security risks
- Maintain records of computers, laptops, networking equipment, accessories, and other IT assets
- Coordinate with external IT vendors/service providers for repairs and AMC services
- Maintain warranty, AMC, repair, and replacement records
- Recommend hardware replacement or upgrades when required
Requirements
- Strong knowledge of computer hardware troubleshooting
- Good knowledge of Windows installation and configuration
- Knowledge of LAN, WAN, TCP/IP, DNS, DHCP, Wi-Fi, routers, and switches
- Knowledge of printer and scanner troubleshooting
