IT Specialist

About This Role

This IT Specialist role involves maintaining a smooth, secure, and efficient IT environment across DealHub. It suits a service-oriented, tech-savvy problem solver who enjoys working with people, troubleshooting technical issues, and supporting a growing global organization. This is an excellent opportunity for an IT professional looking to develop their technical skills and take ownership of day-to-day IT operations and projects.

Responsibilities

• Provide onsite and remote IT support to employees in Israel and the US, troubleshooting hardware, software, and connectivity issues
• Support the full employee lifecycle, including onboarding, offboarding, user access, and equipment setup
• Assist with the administration and maintenance of end-user devices, IT systems, and office infrastructure
• Manage and support Microsoft 365, Google Workspace, JampCloud, EDR and other cloud-based services and SaaS applications
• Assist with device configuration, software installations, updates, and endpoint management across Windows and Mac environments
• Support identity and access management, ensuring appropriate user permissions and adherence to security best practices
• Help maintain and improve IT processes, documentation, and internal support procedures
• Participate in IT projects, including technology implementations, system integrations, office setups, and process improvements
• Coordinate with external vendors and service providers to resolve technical issues and maintain IT services
• Support IT setup and technical requirements for company meetings and events
• Assist with security initiatives and compliance processes, including ISO and SOC requirements

Requirements

• 2-3 years of experience in IT support, IT administration, or a similar technical role
• Hands-on experience supporting Windows and Mac environments
• Familiarity with Microsoft 365, Google Workspace and JumpCloud administration
• Basic knowledge of cloud-based services, SaaS applications, and IT infrastructure
• Experience troubleshooting hardware, software, and network-related issues
• Familiarity with user management, access permissions, and endpoint management
• Strong problem-solving skills, a proactive mindset, and a willingness to learn
• Excellent communication and interpersonal skills, with a service-oriented approach
• Strong organizational skills and the ability to manage multiple tasks and priorities
• Good English communication skills
• Ability to work independently while collaborating effectively with the broader team

Nice to have:

• Experience with Azure or other cloud platforms