IT Specialist

About This Role

This IT Specialist role provides vision and leadership to foster an engaged team, ensuring quality, efficiency, and superior service in the day-to-day operation of a fast-paced premier dining establishment. Reporting to the IT Manager, the specialist supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems, working closely with regional and broader Technology Services Teams.

Responsibilities

• Provide timely, professional, and friendly technical support to all property colleagues and end-users
• Troubleshoot and resolve hardware, software, and network connectivity issues at the desktop and device level
• Install, configure, and maintain computers, printers, mobile devices, and peripherals
• Deploy and set up new equipment, including imaging, driver installation, and device configuration
• Manage and maintain accurate records of IT assets, hardware inventory, and software licensing
• Log, track, and follow up on support tickets to ensure timely resolution and a positive user experience
• Support the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access
• Monitor antivirus, backup systems, and basic network connectivity, escalating alerts as needed
• Execute IT-related tasks and projects as directed by the IT Manager
• Follow and uphold Accor IT standards, data security, compliance, and safety policies always
• Perform other duties as assigned

Requirements

• University or college degree, diploma, or technical certification in IT/IS or a related field
• 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure
• Strong verbal and written communication skills
• Excellent interpersonal and customer service abilities
• Highly organized, detail-oriented, and proactive
• Ability to work independently with a strong sense of accountability
• Eagerness to learn, grow, and take on new challenges in a dynamic hospitality-technology environment
• Must be legally eligible to work in Canada

Nice to have:

• Foundational IT Support certifications such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals
• Experience or understanding of hotel or hospitality operations

Benefits

• Subsidized staff accommodation assistance
• One complimentary meal per shift in the staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)