About This Role
This IT Specialist role provides vision and leadership to foster an engaged team, ensuring quality, efficiency, and superior service in the day-to-day operation of a fast-paced premier dining establishment. Reporting to the IT Manager, the specialist supports the delivery of technology services by ensuring the smooth operation and stability of property-based IT systems, working closely with regional and broader Technology Services Teams.
Responsibilities
- Provide timely, professional, and friendly technical support to all property colleagues and end-users
- Troubleshoot and resolve hardware, software, and network connectivity issues at the desktop and device level
- Install, configure, and maintain computers, printers, mobile devices, and peripherals
- Deploy and set up new equipment, including imaging, driver installation, and device configuration
- Manage and maintain accurate records of IT assets, hardware inventory, and software licensing
- Log, track, and follow up on support tickets to ensure timely resolution and a positive user experience
- Support the onboarding and offboarding of colleagues by preparing and recovering IT equipment and system access
- Monitor antivirus, backup systems, and basic network connectivity, escalating alerts as needed
- Execute IT-related tasks and projects as directed by the IT Manager
- Follow and uphold Accor IT standards, data security, compliance, and safety policies always
- Perform other duties as assigned
Requirements
- University or college degree, diploma, or technical certification in IT/IS or a related field
- 1–2 years of hands-on experience in IT support, help desk, and/or infrastructure
- Strong verbal and written communication skills
- Excellent interpersonal and customer service abilities
- Highly organized, detail-oriented, and proactive
- Ability to work independently with a strong sense of accountability
- Eagerness to learn, grow, and take on new challenges in a dynamic hospitality-technology environment
- Must be legally eligible to work in Canada
Nice to have:
- Foundational IT Support certifications such as CompTIA A+, Google IT Support Certificate, or Microsoft Fundamentals
- Experience or understanding of hotel or hospitality operations
Benefits
- Subsidized staff accommodation assistance
- One complimentary meal per shift in the staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
