About This Role
This IT Specialist role supports the company's Enterprise Resource Planning (ERP) system and general IT infrastructure. The specialist will handle daily operations, troubleshoot issues, and provide technical assistance to users, ensuring smooth system functionality and data security.
Responsibilities
- Support ERP implementation, maintenance, and daily operations
- Troubleshoot ERP issues and assist users
- Support data checking, reports, system updates, and user training
- Coordinate with ERP vendors and internal teams for smooth system operation
- Maintain and troubleshoot computers, printers, network devices, and other IT equipment
- Support daily IT operations and minimize downtime
- Assist with network troubleshooting, data backup, and IT asset records
- Provide technical support for hardware, software, email, and business applications
- Assist employees with IT-related issues and basic system training
- Maintain IT records and documentation
- Monitor antivirus, firewall, system updates, and user access control
- Ensure data security and compliance with company IT policies
- Coordinate with ERP and IT vendors for system issues, upgrades, and maintenance
- Follow up on technical issues and support hardware/software procurement
Requirements
- Diploma/Degree in Information Technology, Computer Science, or related field
- Minimum 1–2 years of IT support experience is preferred
- Basic knowledge of ERP systems, networking, hardware, and software troubleshooting
- Good problem-solving skills and ability to communicate with users at all levels
- Responsible, willing to learn, and able to work independently
Nice to have:
- Experience in a manufacturing environment
- Mandarin-speaking candidate
Important Details
- Fresh graduates with relevant knowledge are encouraged to apply