About This Role
This IT Specialist role involves responding to, triaging, and resolving IT support tickets for end-users, ensuring timely and professional technical assistance. The specialist will support various IT projects and initiatives, contributing to the maintenance of system availability and security.
Responsibilities
- Respond to, triage, and resolve IT support tickets in a timely and professional manner
- Provide end-user technical support by troubleshooting hardware, software, and basic network issues
- Support IT projects and initiatives as directed by IT leadership
- Assist in maintaining high availability and security of systems, data, and networks
- Support technology implementations and deployments as assigned
- Follow and help enforce IT policies, security procedures, and compliance requirements
- Escalate complex issues to senior IT staff and ensure clear communication with end users throughout resolution
- Maintain working knowledge of commonly used hardware, software, and internal systems
- Support Freshdesk ticketing environment
- Deliver customer-focused technical support aligned with service standards
Requirements
- 1–2 years of IT support or helpdesk experience
- Familiarity with Windows environments (Windows Servers, Windows Desktop)
- Experience with common business applications and networking concepts
- Exposure to ticketing systems such as Freshdesk
- Strong communication, patience, and customer service skills
- Understanding of basic data privacy and security best practices
Nice to have:
- Experience with endpoint management tools such as Microsoft Active Directory Domain Services
- Exposure to IT support in remote or distributed work environments
- Strong problem-solving and troubleshooting ability
- Ability to work independently
- Adaptability in a fast-paced support environment
- Basic knowledge in firewall and network security
Benefits
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
