About This Role
This role is responsible for managing daily IT services, supporting business-critical infrastructure, ensuring high availability of IT systems, and coordinating between various teams to ensure efficient data center operations. The ideal candidate will have a strong technical background, excellent critical thinking skills, and the ability to collaborate effectively with both technical and non-technical teams to meet the demands of the data center environment.
Responsibilities
- Support and maintain the daily operations of the data center, including the monitoring of hardware, network, power, and cooling
- Provide support for Server, Storage, Network, and Backup Services Team on connection planning, hardware installations, cabling, troubleshooting and hardware decommissioning
- Collaborate with internal IT resources to ensure all these servers, storage, backup, and network systems operate efficiently and meet uptime targets
- Assist in the execution of routine maintenance tasks and data center management activities to ensure continued system availability and stability
- Serve as a point of contact for service-related issues in the data center, including equipment failures, environmental issues, or connectivity problems
- Investigate and resolve incidents or service requests promptly, ensuring minimal disruption to the overall operations
- Escalate complex issues to appropriate technical teams and provide follow-up as necessary to ensure resolution
- Coordinate internal and external service requests, including provisioning of new systems, maintenance tasks, and infrastructure changes
- Work closely with cross-functional teams, including IT, facilities, and operations, to plan and implement service improvements and facility upgrades
- Track and report on service performance, availability, and reliability metrics, ensuring services meet the defined SLAs (Service Level Agreements)
- Monitor the health and performance of critical infrastructure, networks, and systems within the data center using monitoring tools and software
- Ensure that power, cooling, environmental, and security systems are continuously monitored and maintained to avoid downtime
- Conduct periodic inspections and reviews of data center services to ensure compliance with operational standards and best practices
- Ensure that all data center services meet industry-specific security standards and compliance regulations
- Participate in security reviews and assist with the implementation of best practices for physical and cybersecurity within the data center
- Collaborate with the IT and facilities teams to monitor the growth of data center infrastructure, providing input on the scaling and capacity planning for power, cooling, and server space
- Identify and address potential capacity issues proactively by reviewing usage patterns, upcoming requirements, and infrastructure needs
