About This Role
This IT Specialist role focuses on systems administration, encompassing the maintenance, monitoring, security, and troubleshooting of the organization's IT systems and infrastructure. The position ensures the reliability and availability of servers, operating systems, applications, and user accounts, working collaboratively with various IT teams and business users to support stable operations and technology initiatives.
Responsibilities
- Install, configure, maintain, and troubleshoot servers, operating systems, and enterprise IT infrastructure
- Administer Windows and Linux server environments
- Manage and maintain physical, virtual, and cloud-based systems
- Monitor system availability, performance, capacity, and resource utilization
- Troubleshoot server, operating system, application, and infrastructure-related issues
- Manage user accounts, groups, permissions, and access controls using Active Directory and/or Microsoft Entra
- Administer Group Policy, organizational units, authentication, and access management
- Install and maintain operating system updates, security patches, drivers, and software
- Monitor system logs, alerts, and performance metrics to identify potential issues
- Manage and maintain virtualization platforms such as VMware, Hyper-V, or similar technologies
- Support cloud infrastructure and services in platforms such as Microsoft Azure, AWS, or Google Cloud
- Maintain system backups and assist with disaster recovery and business continuity procedures
- Test backup and recovery processes and document recovery procedures
- Assist with server migrations, upgrades, system implementations, and infrastructure projects
- Configure and maintain enterprise applications and system services as assigned
- Monitor system capacity and recommend infrastructure improvements when required
- Maintain accurate system documentation, configuration records, asset inventories, and operating procedures
- Implement and maintain system security controls in coordination with cybersecurity teams
- Investigate system security alerts and assist with remediation of vulnerabilities
- Support endpoint management, software deployment, and device configuration when required
- Manage system certificates, service accounts, scheduled tasks, and system integrations
- Participate in IT incident, problem, and change management processes
- Document incidents, troubleshooting activities, system changes, and resolutions
- Provide technical support and escalation assistance to help desk and desktop support teams
- Coordinate with vendors and service providers to resolve infrastructure and system issues