The IT Specialist at Domes Resorts plays a pivotal role in ensuring that technology supports both operational efficiency and positive guest experiences. The ideal candidate maintains network infrastructure, ensures cybersecurity, troubleshoots software systems, and supports staff, integrating technology into the smooth functioning of modern businesses. This role offers new challenges and exciting opportunities for innovation as technology evolves.
Responsibilities
Oversee the Domes' network infrastructure by ensuring that all servers, routers, switches, and wireless access points function optimally
Monitor performance to avoid network outages or slowdowns that could disrupt guest services or internal operations
Manage firewall settings, intrusion detection systems, and secure networks, ensuring compliance with privacy regulations (e.g., GDPR, PCI DSS) for handling payment and personal guest information
Ensure that the PMS (Property Management System) runs smoothly and integrates effectively with other hotel management software such as Point of Sale (POS) systems, housekeeping management tools, and revenue management systems
Maintain systems that focus on enhancing guest experiences, like digital check-ins, in-room technology, guest service apps, and smart room technologies to be user-friendly and function correctly
Manage other essential business applications used by the company, such as accounting software, T&C management systems, customer relationship management (CRM) systems, and email platforms to be regularly updated and patched
Provide technical support for Domes' staff, ensuring that employees can use the technology effectively with system malfunctions, training them on new software or hardware, and troubleshooting technical problems that may arise
Ensure that all the Domes' computers, servers, printers, and other technology equipment are in good working order, including conducting regular maintenance, replacing faulty equipment, and ensuring that all devices meet operational needs
Ensure that all data systems and networks are secure from potential cyber threats such as hacking, malware, and phishing attacks, including managing antivirus software, applying regular security patches, and performing vulnerability assessments
Ensure that regular data backups are completed in case of a disaster or a system failure, designing and implementing disaster recovery protocols and ensuring critical data restoration
Guarantee that Domes Resorts complies with all relevant regulations regarding guest data protection and storage by being familiar with privacy laws and data protection regulations that apply to the hospitality industry (e.g., GDPR, HIPAA, PCI DSS)
Requirements
Diploma in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field
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Strong network and infrastructure skills with in-depth knowledge of networking protocols, router/switch configuration, wireless technologies, and troubleshooting techniques
Expertise in network security, firewalls, encryption, intrusion detection systems (IDS), and data backup/recovery strategies
Proficiency in managing both Windows and Linux-based systems, as well as understanding the integration of various software applications used in hospitality (e.g., PMS, POS systems, booking engines)
Minimum of 4 years of experience with a focus on large-scale IT projects, and managing complex systems
Knowledge of the English language
Strong verbal and communication skills to explain complex technical issues in simple terms to non-technical staff and guests
Ability to multitask and prioritize responsibilities to coordinate various programs, staff schedules, and administrative duties efficiently
Ability to manage technology-related projects, including system implementations, upgrades, and migrations, while coordinating with other departments and ensuring minimal disruption to hotel operations
Problem-solving approach with an eye for detail to quickly identify and resolve technical issues, minimizing downtime and disruption to operations
Adaptability skills and being able to grasp new learning opportunities as the hospitality industry embraces new technologies
Nice to have:
A second language
Benefits
Becoming a member of an organization where the number one priority is its people, caring about their well-being, and giving them room to grow and develop their skills
Various and diverse opportunities within the Group
Feeling safe and secure within a fast-paced organization
Competitive remuneration package
Application Process
Only short-listed candidates will be contacted
About the Company
Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe. With presence in Crete, Ionian Islands, Chalkidiki, Rhodes, Cyclades, Athens, Portugal and Spain, all destinations have been handpicked with a culture to share and inspire through 5 innovative brands and affiliation with Marriott & Hilton. The company employs close to 2500 employees each year.
