IT Specialist

About This Role

Acting as an IT Specialist for an overseas branch, this role supports local IT infrastructure, operations, security and compliance, and asset management as an individual contributor. The specialist serves as an IT liaison between China HQ and the subsidiary, helping to execute local IT strategy, support regulatory and information-security compliance, and drive global corporate IT standards adoption locally.

Responsibilities

• Implement corporate IT standards, policies and security requirements, align local infrastructure with global IT architecture, drive initiatives and ensure remediation closure
• Provide regular updates to HQ, including incident escalation details and resolution status
• Deliver IT infrastructure projects for offices and client-facing sites under guidance, including site survey, cabling planning, hardware deployment and system commissioning
• Support standardised PC endpoint framework, bulk deployment, ongoing support and troubleshooting of business applications
• Maintain AV conferencing systems, access control, CCTV, IP telephony and multi-function printers
• Administer DNS and DHCP network services, and resolve common network incidents independently
• Support full lifecycle of IT assets and software licenses: requirement gathering, procurement, inventory record, maintenance, periodic audit and asset retirement
• Administer core enterprise systems including AD, PBX, email platform, enterprise virtualisation platforms (e.g., Citrix) and NAS storage systems (e.g., Synology)
• Provide on-site support alongside the HQ network team
• Liaise with local network operators and vendors, and handle office server rooms and network equipment issues
• Develop technical documentation and operational SOPs to continuously standardise local IT workflows
• Support the local IT compliance and security program: implement information security controls, assist risk assessments and security awareness training, and act as a local point of contact for external auditors and internal compliance on IT-related matters

Requirements

• Minimum 3 years of IT infrastructure and operations experience
• Familiarity with IT compliance and security practices (e.g. audits, ISO 27001 / SOC 2 / PCI DSS alignment)
• Able to prioritise workload autonomously, proactively identify IT risks and operational issues and drive resolutions with ownership of outcomes
• Good project coordination skills to break down tasks, track progress and escalate blockers in a timely manner to ensure issue closure
• Solid knowledge of PC hardware, Windows OS and macOS, application deployment & troubleshooting
• Good understanding of TCP/IP, DHCP, DNS
• Capable of resolving common network issues independently