About This Role
This IT Specialist role serves as the primary on-site Information Technology resource for the Tehachapi Cement Plant. The specialist is responsible for maintaining reliable and secure technology infrastructure, providing end-user technical support, administering plant IT systems, and ensuring the continuous operation of business and manufacturing technology.
Responsibilities
- Provide first-line IT support for all Tehachapi Plant employees, resolving hardware, software, network, printer, mobile device, and peripheral issues
- Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and related technology equipment
- Support Microsoft Windows operating systems, Microsoft 365, Active Directory, and standard enterprise applications
- Administer user accounts, access permissions, password resets, and workstation deployments in accordance with corporate security standards
- Maintain local network infrastructure including switches, wireless connectivity, network cabling, and communications equipment while coordinating advanced support with Corporate IT
- Support plant manufacturing and business applications including SAP and operational systems used throughout the facility
- Perform hardware installations, software deployments, imaging, upgrades, patch management, and routine preventative maintenance
- Maintain accurate inventory of IT assets, software licensing, equipment lifecycle, and technology documentation
- Coordinate vendor support, warranty repairs, and third-party service providers for plant technology needs
- Escalate complex technical issues to Corporate IT while ensuring timely communication and resolution
- Support cybersecurity initiatives including endpoint protection, vulnerability remediation, user awareness, and compliance with corporate IT policies
- Assist with implementation of corporate technology projects, infrastructure upgrades, and continuous improvement initiatives
- Develop user guides, technical documentation, and knowledge base articles to improve support effectiveness
- Provide occasional after-hours support for business-critical issues, outages, or planned maintenance activities
Requirements
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 administration
- Working knowledge of Active Directory, Entra, DNS, DHCP, TCP/IP networking, VPNs, wireless technologies, and endpoint management
- Experience troubleshooting desktop hardware, laptops, printers, mobile devices, and peripheral equipment
- Understanding of enterprise networking concepts including LAN, WAN, switches, wireless access points, and network security
- Familiarity with ERP systems, preferably SAP