About This Role
This role is for a passionate and professional IT Operations Specialist with a high drive and a can-do attitude, combined with excellent IT and business understanding. You will be a vital technical resource, co-responsible for first-line support to keep the office running smoothly within a fast-paced environment, reacting proactively and effectively to all requests and incidents with high quality.
Responsibilities
- Perform initial troubleshooting and handle incidents and requests effectively
- Take ownership and use collaboration skills to ensure business runs smoothly
- Ensure compliance with relevant security processes and tools
- Perform a variety of ad hoc tasks within the IT department, such as PC configuration and general IT support both indoors and outdoors
- Provide support outside regular office hours when needed
Requirements
- Advanced desktop usage, Microsoft Azure, Windows 11, and mobile devices
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems, and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of common PC accessories and how to connect them (e.g., printers, mice, external drives)
- Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio)
- Basic network troubleshooting skills
- Basic knowledge of using AV equipment in meeting rooms
- Thorough knowledge of the organization’s working and diversified business requirements
- Thorough knowledge of current business processes in the Maersk Group
- High sense of urgency
- Professional communication, customer service, and strong interpersonal skills
- Time management skills
- Ability to work with people at all levels in the organization
- Ability to work and operate independently
- Excellent prioritization and problem-solving skills
- Experience in taking end-to-end responsibility for issue resolution
- Customer service mindset
- Pragmatic approach
- Experience working and communicating with diverse teams
- Presentation skills for small groups/training
Benefits
- Gaining knowledge about the entire Maersk Group
- Building Technical Project Management experience
- Building and enhancing experience in managing IT infrastructure within a warehouse environment
- Process Mapping
- Continued development of core IT Skills related to global IT support management
Important Details
- Team: eight colleagues across different countries (Egypt, Romania, Lebanon, Israel, Georgia, and Italy)
- Work format: mainly remote, with some on-site activities and user support required
About the Company
Maersk is harnessing the power of technology to reinvent the future of integrated logistics. The company operates in Turkey with various offices and warehouses. They are committed to a diverse and inclusive workplace and embrace different styles of thinking.
