About This Role
An IT Specialist handles basic IT tickets and user requests, providing both remote and onsite support. This role involves maintaining endpoint devices, assisting with software installations, and supporting daily IT operations. It suits someone who is responsible, detail-oriented, and willing to learn in a dynamic IT environment.
Responsibilities
- Handle basic IT tickets and user requests (accounts, software, hardware, printers, and basic network issues)
- Provide remote and onsite user support
- Ensure all requests are properly processed through the standard ticketing workflow
- Perform basic troubleshooting and escalation when necessary
- Execute standard SOP procedures (installation, configuration, reformatting, initialization, deployment, etc.)
- Maintain and support endpoint devices such as PCs, laptops, printers, and peripherals
- Assist with software installation and basic system configuration
- Support daily operational and maintenance activities
- Assist with basic IT asset movement and deployment (check-in / check-out / transfer)
- Support warehouse and inventory operations for IT assets
- Maintain accurate asset records and ensure timely system updates
- Perform basic asset verification and inventory checking (system records vs physical assets)
Requirements
- Familiar with Windows operating systems and common IT troubleshooting
- Basic understanding of networking concepts and common IT issues
- Able to follow SOPs and operational processes
- Good awareness of asset management and record accuracy
- Basic communication and coordination skills
- Responsible, detail-oriented, and willing to learn
Nice to have:
- Experience with ticketing systems
- Basic knowledge of Cisco / FortiGate networking
- Experience handling IT assets or inventory systems
- Experience in Helpdesk or IT Support environment
- Experience with virtualization technologies (VMware / Proxmox / Hyper-V)
Important Details
- Schedule: shifting schedules to support 18-hour IT operations, with occasional 24-hour operational coverage during peak or critical situations
- Other conditions: willing to work on weekends, holidays, or overtime when required; able to perform proper shift handover and operational endorsement; must have good attendance discipline and a strong sense of work responsibility