About This Role
This IT Specialist role is responsible for managing, maintaining, and supporting the information systems, hardware, software, and network infrastructure of a hotel and restaurant. The role ensures smooth day-to-day operations by providing reliable IT support, safeguarding data, and delivering accurate management information reports.
Responsibilities
- Install, maintain, and troubleshoot computers, servers, POS systems, printers, CCTV, and network equipment
- Ensure uninterrupted operation of PMS (Property Management System), POS systems, accounting software, and reservation platforms
- Monitor internet connectivity, Wi-Fi access, and network security across all outlets and guest areas
- Coordinate with third-party IT vendors and service providers
- Generate and submit daily, weekly, and monthly MIS reports for management
- Maintain databases related to sales, occupancy, revenue, inventory, and payroll
- Ensure accuracy and timely submission of operational and financial reports
- Assist departments in data analysis and system-generated reports
- Implement data backup procedures and disaster recovery plans
- Maintain user access controls and system permissions
- Ensure compliance with data privacy policies and company IT standards
- Monitor system logs and prevent unauthorized access
- Provide technical support to hotel and restaurant staff
- Conduct basic IT orientation and system training for new employees
- Troubleshoot system issues affecting Front Office, F&B, Banquet, Sales, and Accounting
- Respond promptly to IT-related incidents and service requests
- Maintain IT policies, system documentation, and asset inventories
- Ensure proper licensing of software and compliance with vendor agreements
- Recommend system upgrades and improvements aligned with operational needs
Benefits
- Additional leave
- Employee discount
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided