About This Role
This role is for a service-oriented individual with technical understanding and a strong customer focus to support clients in the Frankfurt area. As the central interface between the client and service delivery, you will manage and develop complex IT services.
Responsibilities
- Act as the central point of contact and interface between DATAGROUP and the supported clients
- Ensure agreed service and performance commitments are met
- Accompany client projects from the offer phase to operation
- Coordinate service delivery and manage internal and external partners
- Analyze client requirements and develop suitable technical solution concepts
- Manage and monitor agreed Service Level Agreements (SLAs)
- Coordinate and optimize ITIL-based service processes with clients
- Be responsible for escalation management of supported services
- Ensure economic target achievement through KPI monitoring and efficiency measures
Requirements
- Successfully completed studies in economics, business informatics, or a comparable education or qualification
- Several years of professional experience in the described area of responsibility
- Very good overall understanding of IT services
- Ideally ITIL certification
- Pronounced experience in independent client support
- Confident demeanor and strong communication and presentation skills, including at management level
- Very good German language skills (at least C1) and good English language skills (B2)
- Willingness to travel: approximately four business trips per month within the service area required
Benefits
- An exciting and varied activity in a successful and growing company
- Trusting working atmosphere with flat hierarchies, modernly equipped office space, and a familiar culture in a team of friendly, helpful colleagues
- Central location and good transport connections by train, bus, and car, including free parking
- Promotion of personal and professional development, for example through internal training offers
- "JobRad" (company bike scheme), employer subsidy for the Deutschlandticket, participation in Corporate Benefits, a fan shop for employees, subsidy for company pension scheme, and much more
- Promotion of departmental and company-wide team spirit through regular company events such as summer parties and Christmas parties, as well as sponsoring of employee participation in sports events (e.g., HafenCityRun in Hamburg)
Important Details
- Travel share: approx. four business trips per month within the service area
About the Company
