About This Role
This IT Operations & Workplace Specialist role is for a technically skilled and customer-focused professional who will maintain and improve the company's IT environment. The specialist will handle complex IT issues, support workplace technologies, coordinate infrastructure projects, and collaborate with internal and external teams to ensure employees have the necessary technology and support.
Responsibilities
- Analyse and resolve complex hardware, software, network, and workplace issues that cannot be handled by the Global Service Desk
- Work with international IT teams and external service providers when needed
- Manage end-user devices, laptops, mobile phones, software installations, access rights, and other IT assets
- Support employee onboarding and offboarding processes
- Help maintain the availability, security, and performance of local IT infrastructure, including networks, telephony, printers, and meeting room technology
- Coordinate and support IT projects such as office openings and relocations, network upgrades, technology rollouts, and workplace transformations
- Take ownership of complex incidents, follow them through to resolution, and identify opportunities to improve IT services and the end-user experience
- Oversee IT equipment throughout its lifecycle, from procurement and configuration to distribution, repairs, and replacement
- Keep inventories and technical documentation accurate and up to date
- Build strong relationships with colleagues, business stakeholders, international IT teams, and external partners to ensure effective collaboration and high-quality service delivery
Requirements
- At least 2 years of relevant experience in IT support, Service Desk, IT Operations, or a similar role
- Solid understanding of hardware, software, and workplace technologies
- Knowledge of Windows Server and Active Directory
- Genuine interest in technology and a willingness to learn new systems, tools, and applications
- Strong communication skills and the ability to explain technical matters clearly to different audiences
- Customer-oriented and solution-driven mindset, with the ability to manage several requests or incidents at the same time
- Proactive attitude and a sense of ownership, ensuring issues are followed through to resolution
- Ability to collaborate effectively with colleagues and external service providers, while constructively challenging them when necessary
- Fluency in English
- Willingness to travel regularly to offices across Belgium and Luxembourg, as the role involves an estimated 20–50% travel
Nice to have:
- Knowledge of Dutch and/or French
