IT Operations & Support Specialist

About This Role

This role involves providing first-line IT support for daily business operations and system issues, handling a variety of system-related tasks. It suits a specialist interested in AI technology and digital transformation, capable of working in a cross-functional and multinational environment.

Responsibilities

• Provide first-line IT support for daily business operations and system issues
• Handle system-related requests, troubleshooting, account management, and reporting support
• Monitor and verify data integration between warehouse systems and core business systems
• Conduct system training and create localized user guides/materials
• Support implementation and rollout of new systems and digital tools
• Manage IT assets, software accounts, and system access permissions
• Identify business pain points and coordinate structured requirements with headquarters teams
• Promote AI tools and technology adoption to improve operational efficiency

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 2–4 years of experience in IT operations, helpdesk, or business system support
• Familiar with business systems such as DMS, SFA, WMS, ERP, or SAP
• Strong understanding of data verification and basic troubleshooting
• Good coordination, communication, and problem-solving skills
• Able to prepare structured documentation and provide effective user guidance
• Interested in AI technology and digital transformation initiatives
• Good English communication skills
• Able to work in a cross-functional and multinational environment

Nice to have:

• Mandarin proficiency is a plus