About the role
- Banking
- B2B up to 135 zł/h
- Hybrid work in Gdańsk/ Gdynia/ Warsaw/Łódź - 2 days per week in the office
- Start ASAP/to determinate
Main Responsibilities:
- Incident & Problem Management: Own the RCA process for production incidents — diagnose, resolve, and implement preventive measures.
- Production Monitoring & Support: Continuously monitor service health and act on anomalies before they escalate into incidents.
- Deployment Execution: Trigger and oversee release deployments through CI/CD pipelines and troubleshoot failed deployments.
- Environment Oversight: Ensure stability in Pre-Production and Production environments, maintaining expected day-to-day behavior.
- Runbook & Knowledge Management: Document operational procedures and known issues to build a reliable knowledge base.
- Cross-team Collaboration: Work closely with development and platform teams to triage issues and clarify operational requirements.
- Operational Improvement: Identify pain points and propose automation to improve operational efficiency.
Key Requirements:
- 5+ years in IT operations or application support (2nd/3rd line).
- Proven experience in end-to-end incident management.
- 2+ years working within an ITIL framework.
Nice to Have:
- Experience with Helm deployments.
- Java/J2EE development background.
- Operational experience with IBM DataStage.
- Scripting skills in Bash or Python.
- Experience with Ansible.
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