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This senior analyst role focuses on leading IT infrastructure services and ensuring customer satisfaction by meeting all service level agreements. It requires a blend of technical expertise, strong communication, and effective task prioritization to maintain smooth technology operations and resolve technical issues promptly, thereby optimizing productivity and efficiency.
Nice to have:
As an IT Customer Support Shift Lead, the candidate should be responsible for managing the delivery of IT Infrastructure services meeting all the SLAs focusing on Customer Experience. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively. Ensuring smooth operation of technology tools and addressing technical issues promptly and delivering high-quality support to optimize productivity and efficiency.
Headquarters
Bengaluru
Open jobs
9169
Website
accenture.com