IT Manager, OTS Fulfillment & Operations

About This Role

This IT Manager role involves leading a team of IT professionals to provide innovative technical support to Amazon's Operations team, which is responsible for fulfilling customer promises daily. The position focuses on managing IT infrastructure and developing new technology within a fast-paced, global environment.

Responsibilities

• Hire, train, and develop a team of IT professionals
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions
• Establish and maintain a positive, productive relationship with operational partners and staff
• Lead infrastructure builds in new facilities
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)
• Develop and maintain policies, procedures, and processes
• Oversee management of equipment and parts inventory
• Create, manage, and support recognition and communication programs

Requirements

• 5+ years of experience developing a team of technical professionals across multiple locations
• 2+ years of experience leading technology teams as an information technology operations manager
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Nice to have:

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Important Details

• Travel: up to 30%

About the Company

Operations Technology is at the heart of Amazon's business, known for speed, accuracy, and exceptional service, delivering tens of thousands of products to hundreds of countries worldwide daily. Ops Tech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile, and offers operational support for key partners like Amazon Fulfillment Technologies, Ops Tech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.