IT Manager, OTS

About This Role

This IT Manager role leads a team of IT professionals to provide innovative technical support to Amazon's Operations team. The work involves supporting IT infrastructure, developing new technology, and launching new Amazon Fulfillment Centers, ensuring the smooth operation of systems that move e-commerce items globally.

Responsibilities

• Hire, train, and develop a team of IT professionals
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions
• Establish and maintain a positive, productive relationship with operational partners and staff
• Lead infrastructure builds in new facilities
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations
• Measure, monitor, and maintain team
• Develop and maintain policies, procedures, and processes
• Oversee management of equipment and parts inventory
• Create, manage, and support recognition and communication programs
• Travel up to 30%

Requirements

• 5+ years of experience developing a team of technical professionals across multiple locations
• 2+ years of experience leading technology teams as an information technology operations manager
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration

Nice to have:

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

About the Company

Amazon Operations is known for its speed, accuracy, and exceptional service, delivering tens of thousands of products to hundreds of countries worldwide every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile, and also supports key partners like Amazon Fulfillment Technologies and Amazon Robotics.