About the role
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
MSC Cruises is hiring an IT Manager for the private island reserve, Ocean Cay, Bahamas. This position is based on the island, with staff accommodation provided.
Your Impact
- Support the seamless implementation, update and maintenance of the MSC IT processes and function for Ocean Cay.
- Support the dedicated end-to-end ship-to-shore technologies when the ship is docked at OC.
- Troubleshoot and respond to outages or other failures, including day-of embarkation and/or disembarkation.
- Assist IT Management in planning for contingency plans for the island.
- Assist IT and Business management with collecting requirements for the implementation of desired IT service programs, including crisis recovery programs.
- Ensure there is seamless communication between IT Operations, Ocean Cay Operations and the ship operations, especially in cases which effect the ship’s arrival/departure time.
- Collaborate to maintain close and positive relationships with vendors supporting infrastructure, hardware and networks for OC.
- Provide reports to IT management on facility preparedness and viability to support IT services.
- Report to senior IT management all current IT operations status through regular real time communication and by issuing periodic reports.
- Collaborate with the Implementation and proper management of the documentation for internal processes.
Your Journey so far
- Microsoft and/or Linux, Security+, Network+, CISCO CCNA or similar certification is needed.
- Bachelor’s degree in Computer Science, Computer Engineering, or related major from a public or accredited private academic institution required.
- Bachelors
- Experience in cruise or hospitality operations preferred.
- Basic knowledge of ship-to-shore networks; IT infrastructure / networking;
- Knowledge of Microsoft Active Directory Domains.
- Some knowledge of IT monitoring tools.
- Knowledge of network infrastructure, topology, and back-end architecture.
- Ability to always keep the island’s network & wi-fi infrastructure online, including knowledge of redundancies.
- Knowledge in PC and MAC hardware, peripherals, software and OS.
- Experienced in the triage of office application issues, to include Office365 suite and other productivity tools
- Able to live on the island for specific periods of times
- Flexbile scheduling to accommodate ship operations on weekends / off hours.
Your Essentials
- Able to live on the island for specific periods of times
- Flexbile scheduling to accommodate ship operations on weekends / off hours.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
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