About This Role
This role involves leading both technical and sales teams, ensuring effective collaboration, and achieving business goals. It suits a professional with strong experience in IT operations, software systems, and project management, who can oversee day-to-day IT operations and manage software and IT projects from planning to continuous improvement.
Responsibilities
- Lead and manage both Technical and Sales teams to ensure effective collaboration and achievement of business goals
- Oversee day-to-day IT operations, including software systems and all technology-related activities within the organization
- Manage software and IT projects from initial planning and implementation through to ongoing support and continuous improvement
- Work closely with internal teams and clients to understand and translate business and technical requirements into actionable solutions
- Oversee system development, implementation, maintenance, and performance to ensure reliability and efficiency
- Prepare and manage IT costing, budgets, resources, and project timelines to support business objectives
- Monitor project costs and ensure effective utilization of IT resources for optimal outcomes
- Evaluate and recommend suitable software, systems, and technologies to meet evolving business needs
- Collaborate with the Sales Team on client requirements, solution proposals, pricing, and implementation strategies
- Monitor system performance, gather user feedback, address operational issues, and drive continuous improvement initiatives
- Develop and implement IT processes, policies, and best practices to enhance operational efficiency
- Ensure IT operations and projects are delivered effectively and are aligned with overall business objectives
Requirements
- Bachelor’s degree or higher in Information Technology, Computer Science, Software Engineering, or a related field
- Proven experience as an IT Operations Manager, IT Manager, Technical Manager, or in a similar role
- Strong experience in IT operations, software systems, and project management
- Experience leading technical teams and working closely with sales or business teams
- Good understanding of the software development lifecycle, system implementation, and IT operations
- Experience in IT costing, budgeting, and resource planning
- Strong leadership, communication, problem-solving, and stakeholder management skills
- Strong business and commercial awareness
- Ability to work independently, manage multiple priorities, and drive projects from planning to completion
- Hands-on and results-oriented with strong team management capabilities
