About This Role
This IT Manager role involves planning, designing, and overseeing the company's IT infrastructure, ensuring it meets current and future needs. The position requires a leader with strong technical knowledge to manage IT projects, maintain systems, and ensure cybersecurity, while also supervising and mentoring IT staff.
Responsibilities
- Plan, design, and oversee company-wide IT infrastructure to meet current and future management needs
- Develop and maintain IT policies, standards, and disaster recovery plans
- Prepare and manage the IT budget, including procurement, licensing, and service contracts
- Evaluate and recommend new technologies, cloud services, and system upgrades
- Conduct system backups and verify restore procedures regularly
- Apply security patches, firmware updates, and antivirus definitions across all systems
- Review system logs, perform basic security audits, and coordinate vulnerability assessments
- Ensure compliance with data protection regulations (e.g., PDPA, GDPR) and industry standards
- Monitor server, network, and cloud service performance; optimize resources and resolve bottlenecks
- Proactively review system health metrics and capacity planning reports
- Implement automation for routine monitoring and alerting
- Lead IT projects such as deploying new software, upgrading hardware, migrating systems, or rolling out network infrastructure
- Coordinate with external vendors, consultants, and service providers
- Create project timelines, assign internal resources, and report progress to management
- Provide escalated technical support for staff IT needs (hardware, software, connectivity)
- Resolve user issues escalated from junior IT staff or helpdesk
- Conduct routine maintenance on IT equipment (workstations, printers, servers, network devices)
- Be on standby for outstations work, providing on-site or remote technical assistance to branch offices, warehouses, or project sites
- Supervise, mentor, and schedule IT officers or support staff
- Maintain and update all IT documentation (network diagrams, asset inventory, SOPs, disaster recovery plans)
- Conduct internal training for staff on IT security and best practices
- Manage relationships with ISPs, software vendors, cloud providers, and maintenance contractors
- Track IT assets lifecycle (procurement, deployment, maintenance, disposal)
- Translate business goals into IT roadmaps and multi-year plans
- Prepare annual IT budget, approve purchases, and optimize IT related spending
- Draft and enforce IT usage, security, BYOD, and remote access policies
- Conduct business impact analysis and lead disaster recovery drills
