IT Manager

About This Role

This IT Manager role is responsible for ensuring the organisation's technology is secure, reliable, effective, and aligned with business needs. The role oversees the delivery and continuous improvement of IT services, systems, equipment, and communications, working closely with colleagues and external technology partners. The post holder will manage technology suppliers, business systems, and digital improvement initiatives, ensuring IT investments and projects support organisational priorities, operational resilience, business continuity, and future growth.

Responsibilities

• Lead the day-to-day operation of the IT function, ensuring the delivery of reliable and effective technology services
• Manage outsourced IT support providers and technology suppliers, monitoring performance against agreed service levels, contracts, and organisational requirements
• Conduct regular service reviews to ensure continuous improvement and value for money, escalating issues as required
• Regularly report on service and supplier performance, highlighting key risks and operational issues
• Monitor the performance, availability, development, and continuous improvement of the organisation's infrastructure, cloud services, communications platforms, and key business applications
• Provide technical leadership and support for complex or business-critical issues where required
• Ensure telephone, mobile, and remote working technologies effectively support organisational needs
• Maintain appropriate technical documentation and system records
• Develop, maintain, and deliver the organisation's technology roadmap in alignment with organisational priorities
• Identify opportunities to improve efficiency, collaboration, service delivery, and user experience through technology
• Lead or coordinate technology-related projects, system upgrades, and digital improvement initiatives
• Act as a key stakeholder in organisational digital transformation and technology-enabled change
• Manage technology assets, software licensing, and subscriptions throughout their lifecycle
• Ensure IT assets remain compliant, fit for purpose, and aligned with the organisation's asset replacement arrangements
• Promote cyber security awareness and good security practices across the organisation, monitoring the training and escalating non-compliance
• Work with the Data Compliance Officer to support compliance with data protection, information governance, and technology policies
• Ensure appropriate technical controls are in place to protect systems and information
• Support audits, compliance reviews, and the implementation of technology-related policies and standards
• Identify and manage technology-related risks, developing and maintaining processes that support business continuity and disaster recovery