IT Manager

About This Role

This IT Manager role oversees technology across the company, acting as the internal owner of IT systems. The position involves helping employees with technical problems, managing equipment, administering the Acumatica ERP system, and ensuring technology supports daily operations. It suits a hands-on IT professional looking for long-term stability and the opportunity to make a significant impact on the company's technology infrastructure.

Responsibilities

• Serve as the primary point of contact for employee technology questions and problems
• Resolve issues directly or coordinate with outside providers through completion
• Purchase, configure, deploy, track, and replace PCs, printers, scanners, and other equipment
• Manage employee onboarding and offboarding, including equipment, accounts, permissions, and access reviews
• Administer Acumatica, including users and roles, configuration, workflows, imports, generic inquiries, reports, and coordination of upgrades and support cases
• Work with accounting, sales, purchasing, production, warehouse, and shipping teams to improve ERP processes and troubleshoot transactions
• Coordinate IT vendors, including the provider responsible for remote PC and telephone support
• Monitor service quality, costs, and outstanding issues
• Oversee system security, backups, updates, and recovery planning in coordination with outside providers
• Maintain documentation for systems, procedures, equipment, licenses, and vendor contacts
• Evaluate new technology and recommend improvements based on business needs, cost, and reliability
• Manage IT projects from requirements through testing, rollout, and employee training

Requirements

• Experience supporting business IT systems, employees, and outside technology vendors
• Experience administering an ERP system
• Working knowledge of PCs, Microsoft 365, user access, networking, printers, and business telephone systems
• Ability to understand a business process, identify the source of a problem, and explain a practical solution to employees
• Strong organization, follow-through, and communication skills

Nice to have:

• Acumatica experience strongly preferred
• Experience in distribution, inventory, warehousing, or light manufacturing

Benefits

• Long-term stability
• Technology ownership
• Opportunity to make an impact
• Collaborative environment
• Robust benefits package that includes comprehensive medical, dental, and vision coverage, along with additional perks

About the Company