About This Role
This IT Manager role involves integrating into the internal team to manage and oversee infrastructure and network projects. The position is ideal for someone who can translate business requirements into technical specifications, liaise between clients and technical teams, and proactively manage expectations and risks.
Responsibilities
- Gather, validate, and prioritize technical requirements with client stakeholders
- Translate functional and business requirements into technical specifications for Systems teams (virtualization, storage, backup, databases) and Networking teams (firewall rules, network architecture, connectivity between data centers)
- Assess the preliminary technical feasibility of requests before forwarding them, identifying dependencies across domains
- Serve as a liaison between the client and the TAMs, presenting requirements in a structured manner, including context, impact, urgency, and success criteria
- Monitor the execution of requests with the TAMs, ensuring compliance with deadlines and contractual SLAs
- Monitor the execution of projects outside the scope of service, ensuring that needs are met and communication flows between project teams, the client, and the service team
- Participate in periodic follow-up meetings with the client and report internally on the status of projects and relevant incidents
- Manage client expectations regarding deadlines, technical limitations, and trade-offs (impact on production, maintenance windows, and downtime)
- Identify opportunities for optimization or risks (licensing compliance, infrastructure capacity, obsolescence) and propose proactive measures to the technical teams
- Document technical decisions, the agreed-upon architecture, and relevant changes for continuity and future reference
- Escalate internally any issues requiring management decisions (budget, resources, contractual scope changes)
Requirements
- Proven experience of 5 or more years in the management, design, and implementation of infrastructure and networks
- Proficiency in network protocols and technologies: BGP, VLANs, SD-WAN, VPNs, and firewalls
- Experience in LAN, WAN, and WLAN environments, as well as in the design and management of Wi-Fi networks
- Experience overseeing implementation projects for infrastructure, systems, networks, and security
- Ability to read and interpret technical documentation and incident reports produced by TAM teams
- Strong communication skills and fluency in technical discourse, with a proven ability to communicate with both technical and business stakeholders
- English: B2/C1
- Driver’s license and willingness to travel
Nice to have:
- Fortinet technologies and related certifications (NSE); alternatively, Cisco (CCNP) or equivalent
