IT Manager

About This Role

This IT Manager role contributes general knowledge and skill in technology to provide first- and some second-level support, including break-fix (repairs, installations, maintenance of systems) for designated properties. The role generally works within well-established guidelines to complete routine tasks and is responsible for performing repairs, installations, and maintenance for property-based systems with a particular area of expertise.

Responsibilities

• Assist and/or provide input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements
• Confirm that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs)
• Implement solutions as directed to resolve discrepancies
• Place equipment orders as directed relating to personal computers, telecommunications, local servers/networks
• Process invoices for their property/properties
• Conduct periodic inventories of applications and hardware
• Prepare reports as requested
• Confirm that technology assets are secured
• Comply with technology-related vendor contracts
• Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats
• Provide customer service to associates at dedicated property/properties
• Respond to inquiries from customers/vendors/peer group
• Provide detailed status reports as requested
• Assist in disaster recovery and business continuity as it relates to technology
• Provide technical guidance
• Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes
• Support guest and associate internet access requirements
• Escalate problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources
• Image desktops, install new software applications, apply patches, map drives to appropriate server/network
• Move/add/change PCs/peripherals; migrate data when necessary
• Perform routine desktop backup as scheduled or directed
• Provide end-user support
• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place
• Support unit infrastructure (servers, switches, router, APs etc.) and engage appropriate MI IT and/or Vendor resources
• Assist in creating and maintaining secure server environment
• Perform server backups and routine preventative maintenance
• Pull through support for corporate, regional and property initiatives