About This Role
This IT Manager position involves leading the company's day-to-day IT operations and managing a team of three IT professionals, while also remaining actively involved in troubleshooting, system administration, infrastructure projects, and implementing new technologies. The role combines team leadership, technical execution, service management, and operational ownership, aiming to improve employee technology experience, increase system reliability, and build scalable, well-documented IT operations. The IT Manager will also support the operational implementation of security requirements across various systems.
Responsibilities
- Manage, mentor, and develop a three-person team covering IT Helpdesk and System Administration
- Take hands-on responsibility for complex technical issues, system administration, infrastructure changes, and IT projects
- Manage the company’s daily IT operations and ensure reliable, professional support for employees
- Define team responsibilities, priorities, escalation paths, service standards, and work procedures
- Establish a structured service-management operation, including ticketing, prioritization, documentation, escalation, and performance reporting
- Monitor open requests, recurring problems, response times, workload, and service quality
- Manage employee onboarding, offboarding, account creation, access changes, equipment preparation, and software provisioning
- Administer and improve Microsoft 365, Entra ID, Azure-related services, and other corporate systems
- Manage company endpoints through MDM, including deployment, configuration, patching, encryption, compliance, and software distribution
- Maintain and troubleshoot office networks, Wi-Fi, internet connectivity, meeting-room technology, and related infrastructure
- Manage servers, backups, storage, cloud services, and business-continuity capabilities where applicable
- Manage the complete IT asset lifecycle, including purchasing, inventory, assignment, maintenance, warranties, replacement, and secure disposal
- Centralize IT purchasing and define approved hardware, software, and configuration standards
- Manage software licenses, subscriptions, renewals, system ownership, vendors, and external service providers
- Create and maintain IT procedures, system documentation, inventories, diagrams, and knowledge-base articles
- Identify opportunities to automate repetitive processes and improve operational efficiency
- Plan IT capacity, resources, projects, and technology requirements as the company grows
- Work closely with R&D, Operations, HR, Finance, and other departments to understand and support their technology needs
- Support the Director of IT & Cybersecurity with the operational implementation of security controls and policies
