About This Role
This IT Manager position involves overseeing the technology infrastructure and systems within the organization, focusing on operational support to ensure efficient and effective use of technology resources. The role also includes assisting in supervising a team of IT professionals and collaborating on budget management.
Responsibilities
- Oversee the management, maintenance, and configuration of servers, network infrastructure, and IT systems
- Maintain and provide support for ERP, Cybersecurity, and Industry 4.0 initiatives
- Provide support for PC desktops, laptops, printers, firewalls, internet configuration, access points, WIFI, switches, CCTV, door access systems, email, anti-virus, network systems, DNS, and more
- Install and configure appropriate software and functions according to specifications
- Identify computer or network equipment shortages and place orders
- Monitor and maintain computer systems and networks
- Coordinate, follow up, and settle issues with suppliers/vendors regarding hardware, software, system integration, repair, maintenance contracts, and warranty claims
- Propose and implement system and network operation improvement ideas
- Organize and schedule upgrades and maintenance to ensure minimum/zero downtime
- Provide technical support and assistance to end-users, including troubleshooting hardware and software issues, network problems, and other IT-related concerns
- Perform maintenance including installation, configuration, upgrading, and monitoring hardware and software, including networking equipment
- Assist in supervising and leading a team of IT professionals, including IT technicians, support staff, and system administrators
- Assist in implementing and maintaining security measures, including firewalls, antivirus software, data encryption, and access controls, to protect the organization's data and systems
- Collaborate with the Head of IT to develop and manage the IT department's budget, ensuring cost-effective solutions and resource allocation
- Maintain up-to-date documentation of IT systems, configurations, policies, procedures, and user guides
- Ensure that the organization complies with relevant IT regulations, industry standards, and data protection laws
- Receive and act on any other instructions from the Head of IT
Requirements
- Bachelor's Degree, Post Graduate Diploma, Diploma, or Certificate in IT, Computer, or a related discipline
- At least 8 years of working experience in the related field
- Working knowledge of the Windows desktop environment
- Good documentation skills with fair knowledge in Microsoft Office applications
- Able to work independently as well as being a good team player
