IT Manager

About This Role

Leading, guiding, and developing a team that delivers exceptional customer experiences is the core of this role as an Apple Store Manager. You will actively participate in customer interactions alongside your team throughout the store to achieve performance goals and meet business priorities. As a Manager, you are responsible for achieving key performance objectives in assigned store areas and business priorities, collaborating with other roles to implement strategy and achieve Apple's goals.

Responsibilities

• Lead a team, fostering the evolution of each individual and offering them the opportunity to learn, grow, and achieve performance and professional development goals
• Contribute to the selection, training, development, and retention of a diverse and high-performing team
• Actively participate in floor leadership activities, interacting with team members and customers throughout the store, acting as a positive role model, ensuring business priorities are met, and exceptional customer service is provided
• Respond to customer and team concerns and escalations, and collaborate with leadership, key business partners, or People partners, as needed
• Promote business priorities and achieve store performance goals by planning and implementing operational strategies in assigned functional areas
• Update and comply with Apple policies and procedures and protect all company resources, including confidential company, customer, team, and financial data
• Perform other duties as needed
• Contribute to creating an inclusive environment, promoting respect for differences and a desire to learn
• Express Apple's values of inclusion and diversity in daily activities
• Adopt inclusive leadership behaviors by building, developing, and cultivating diverse teams
• Commit to creating a safe, respectful, and inclusive environment for all team members

Requirements

• Availability to work according to business needs, including night shifts, weekends, and holidays, ensuring punctual and reliable presence according to the assigned shift, in compliance with local regulations and any foreseen adjustments
• Proficiency in English and the local language (written and spoken) (sign language supported)
• Experience in managing and coordinating teams in the sales sector, including retail or similar fields

Nice to have:

• Exceed objectives and continue to pursue them even in the face of obstacles and unforeseen events
• Keep commitments and implement solutions to encourage others to do the same
• Instill trust in the team and maintain a high level of integrity
• Make timely and correct decisions by asking questions and using analytical skills, experience, and good judgment