About This Role
This IT Manager position involves overseeing the Business Application Management Operation, ensuring the availability and continuity of business applications through Application Support Partners. The role also contributes to IT strategy and design, aligning them with business requirements.
Responsibilities
- Manage and support overall IT Network Infrastructure and daily service desk operation, administration, and reporting
- Manage, coordinate, and monitor Application Support partner's service level deliverables as per SOW
- Establish and transition processes/best practices ensuring availability of Business Applications and achieve maximum uptime for users
- Execute/supervise/monitor as applicable, backup, system tuning, patch upgrade, scheduled activity, and system/application validation process adhering to industry best practices
- Act as an escalation point of contact for different vendors and users for Business Application related issues
- Surveillance and ensure adherence of licensing compliance of Application
- Responsible for establishing quality assurance standards, creating IT SOPs keeping in view of regulatory compliance (21 CFR Part 11)
- Plan, do, check, and act on assigned tasks
- Conduct issue and risk analysis of action items for assigned tasks and their mitigation
- Coordinate with stakeholders for requirement gathering and approval
- Handle data protection queries
- Ensure data protection compliance within the organization and give recommendations
- Ensure data protection rights, obligations, and responsibilities, and raise awareness about them
- Monitor compliance with the GDPR
- Implement a risk-based approach
Requirements
- Surveillance and ensure adherence of licensing compliance by
