This role is for an IT Manager who will take ownership of the day-to-day IT operations, user lifecycle management, and identity and access management for a growing, distributed team. This is a hands-on, one-person IT and security function, serving as the sole technical resource and primary point of contact for all IT and security matters, owning processes end-to-end. The role will also involve setting standards, driving IAM strategy, managing endpoint security, and ensuring proper access at all times.
Responsibilities
Serve as the primary point of contact and escalation lead for Tier 1-3 technical support requests via ticketing systems
Support end users across both Windows and macOS environments, including hardware, OS, and application issues
Troubleshoot connectivity, printing, email, and general software/access issues
Triage and resolve tickets within defined SLAs, owning escalation paths for complex issues
Own documentation standards: maintain clear records of common issues, fixes, and internal how-to guides
Own end-to-end onboarding/offboarding: training for new hires on company systems, account provisioning, device setup, and access control for new hires and departing employees
Own identity and access management (IAM) strategy, including periodic user access reviews, role/permission assignment, and timely deprovisioning
Apply and enforce least-privilege principles when granting or reviewing access to systems and applications
Support SSO configuration and troubleshoot SaaS application access issues
Maintain accurate records of who has access to what
Administer Microsoft Intune (MDM) and O365 for a remote, multi-OS device fleet
Set and enforce security policies across endpoints, including encryption, patching, and compliance configurations
Deploy, monitor, and manage Microsoft Defender across managed devices
Own patch management across the fleet
Handle physical logistics for company devices, including shipping/receiving equipment for new hires, offboarding, and repairs
Own device inventory tracking and lifecycle management of company hardware, including procurement recommendations
Manage Google Workspace users, groups, and settings
Maintain and troubleshoot core SaaS tools used across the organization
Apply strong security fundamentals across endpoints, identity, and access, including encryption, patching, MFA/conditional access, and least-privilege enforcement
Partner with the CISO on access-related security requests and remediation items
Serve as the operational owner of endpoint and identity security
Requirements
7+ years of IT support/operations experience, including experience as the senior or sole IT resource
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Startup experience, having operated as the "one-person IT department" handling infrastructure, security, device management, IAM, and end-user support simultaneously without a larger team to lean on
Strong working knowledge of security fundamentals: endpoint protection, identity/access security, encryption, patch management, and security best practices in a remote-first environment
Hands-on experience with Microsoft Defender and endpoint security, patch management, Microsoft Intune, Google Workspace administration
Experience supporting both Windows and macOS environments
Experience owning IAM / access management strategy and end-to-end onboarding/offboarding processes, ticketing systems, and managing work within SLAs
Understanding of PHI and HIPAA
Strong written and verbal communication skills, with the ability to explain technical issues to non-technical staff and represent IT to leadership
Customer service orientation with the ability to remain patient, empathetic, and reassuring when supporting the team
Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home as part of device lifecycle logistics
Ability to work independently, own ambiguous problems, and manage competing priorities in a remote environment
Must be based in the United States, Eastern Time Zone
Nice to have:
Scripting experience (PowerShell, Bash) for task automation
Experience with Atera
SOC 2 familiarity
Security certifications or demonstrable security-focused project work (e.g., implementing MFA rollout, endpoint hardening, incident response)
Experience mentoring or providing technical guidance to junior IT staff
Microsoft 365 Certified: Endpoint Administrator Associate
Google Workspace Administrator
CompTIA Security+
ITIL Foundation
Benefits
Recharge with annual paid holidays off
Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period
Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month
Dental Insurance: Coverage for preventive care, as well as basic and major procedures
Vision Insurance: Coverage for routine eye exams and eyeglasses
Stock Option Grant
Life Insurance: Financial protection for your beneficiaries
Disability Insurance: Short-term and long-term coverage in case of illness or injury
401(k) Retirement Plan: Opportunity to save for the future
Important Details
Schedule: Monday-Friday 8am-5pm ET, and as needed to respond to urgent issues
Work format: Remote positions are open to candidates in the contiguous US only. Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US.
Application Process
Recruiter Interview: 30 minutes
Hiring Manager Interview: 1 hour
Executive Leadership Interview: 45 minutes
About the Company
Nadia Care is working to drastically change the experience of affected communities by reimagining how meaningful and compassionate care is delivered to expectant moms. Its mission is to improve pregnancy, birth, and the postpartum journey for women and their families. The team focuses on building trust-based engagement and wrap-around support for expectant moms at home, in person, and virtually, leveraging technology to support virtual engagement. Nadia Care helps members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation, and a wide range of other needs, ensuring trusted sources for support, resources, and information throughout pregnancy, delivery, and postpartum. It supports expectant mothers with health-related social needs not typically available through doctors' offices.
Nadia Care is a maternal health company on a mission to support mothers through every step of the pregnancy journey and after their baby is born.
