IT Manager

About This Role

This newly created role of IT Manager takes full ownership of the technology lifecycle, from infrastructure and service delivery to growth-supporting projects. Reporting to the CFO, the manager will deliver high-quality IT service to teams across the business and oversee IT projects. It suits a candidate with strong IT management experience, capable of managing vendors and stakeholders, and supporting both corporate and production technology requirements.

Responsibilities

• Deliver high-quality IT service and support to teams in Kempsey, Sydney and the retail network
• Maintain infrastructure across networks, servers, cloud services and security systems
• Manage hardware, software, licensing and user access, including onboarding, offboarding and access changes
• Develop and implement IT policies and procedures, and ensure compliance with relevant standards
• Support both corporate and production technology requirements
• Oversee IT projects and deliver them on time and within budget
• Provide the IT input to the NetSuite ERP project team, covering infrastructure, data, integrations, user access and testing
• Lead AI integration work, from identifying use cases through to implementation
• Manage MSPs, suppliers and support partners, and monitor SLA performance
• Review contracts, licences and renewals, negotiate terms and assess value
• Work with department heads to identify technology needs and deliver practical solutions
• Provide training and support to staff on systems and tools

Requirements

• A minimum of 5 years in IT management or a similar role
• Strong knowledge of IT infrastructure, security and operational best practice
• Proven experience managing vendors, MSPs, contracts and SLAs
• Proven experience delivering IT projects on time and within budget
• Exposure to an ERP implementation or another major business system rollout
• Experience supporting both corporate and production or manufacturing technology
• Strong problem solving and analytical skills
• Clear communication with technical and non-technical people, from the factory floor to the executive team
• A qualification in Information Technology, Computer Science or a related field, or equivalent experience

Nice to have:

• NetSuite, time and attendance or workforce systems, practical experience applying AI to business processes, and a background in scripting or integrations

Benefits

• Full ownership of the IT function, with the autonomy to set how it runs
• A newly created role, offering the opportunity to shape it rather than inherit it