About This Role
This newly created role of IT Manager takes full ownership of the technology lifecycle, from infrastructure and service delivery to growth-supporting projects. Reporting to the CFO, the manager will deliver high-quality IT service to teams across the business and oversee IT projects. It suits a candidate with strong IT management experience, capable of managing vendors and stakeholders, and supporting both corporate and production technology requirements.
Responsibilities
- Deliver high-quality IT service and support to teams in Kempsey, Sydney and the retail network
- Maintain infrastructure across networks, servers, cloud services and security systems
- Manage hardware, software, licensing and user access, including onboarding, offboarding and access changes
- Develop and implement IT policies and procedures, and ensure compliance with relevant standards
- Support both corporate and production technology requirements
- Oversee IT projects and deliver them on time and within budget
- Provide the IT input to the NetSuite ERP project team, covering infrastructure, data, integrations, user access and testing
- Lead AI integration work, from identifying use cases through to implementation
- Manage MSPs, suppliers and support partners, and monitor SLA performance
- Review contracts, licences and renewals, negotiate terms and assess value
- Work with department heads to identify technology needs and deliver practical solutions
- Provide training and support to staff on systems and tools
Requirements
- A minimum of 5 years in IT management or a similar role
- Strong knowledge of IT infrastructure, security and operational best practice
- Proven experience managing vendors, MSPs, contracts and SLAs
- Proven experience delivering IT projects on time and within budget
- Exposure to an ERP implementation or another major business system rollout
- Experience supporting both corporate and production or manufacturing technology
- Strong problem solving and analytical skills
- Clear communication with technical and non-technical people, from the factory floor to the executive team
- A qualification in Information Technology, Computer Science or a related field, or equivalent experience
Nice to have:
- NetSuite, time and attendance or workforce systems, practical experience applying AI to business processes, and a background in scripting or integrations
Benefits
- Full ownership of the IT function, with the autonomy to set how it runs
- A newly created role, offering the opportunity to shape it rather than inherit it
- Current projects include an ERP implementation, a workforce systems rollout and an AI mandate
- An Australian manufacturer with its own factory, where work is visible across the business
- Part of the Tattarang Group
- Product discounts
Important Details
- Locations: Sydney CBD or Kempsey NSW
- Travel: regular regional and interstate travel
- Pre-employment check: required
Application Process
- Submit your resume and a brief cover letter explaining why you are a great fit for this role, and your preferred location of either Sydney or Kempsey
About the Company
Akubra is an iconic Australian hat manufacturer with a heritage spanning nearly 150 years. Our hats are synonymous with Australian culture and identity. The company's production facility is in Kempsey NSW, with an office in Sydney and retail outlets across Australia.
