About This Role
Serving as the senior IT professional, the IT Manager is responsible for information technology operations, business systems, cybersecurity, and technology improvement initiatives. This position oversees the external managed service provider while leading IT projects and strengthening IT controls and documentation. This role is expected to grow in scope as the company expands its internal technology capabilities and business systems environment.
Responsibilities
- Lead the execution of the IT strategy, roadmap, priorities, and improvement initiatives in alignment with Company objectives, growth plans, risk profile, and budget
- Serve as the primary internal owner of IT operations, business systems, cybersecurity, end-user technology, enterprise AI governance, and related policies, procedures, and documentation
- Oversee the Company’s external managed service provider (MSP), including service delivery, help-desk performance, ticket trends, user experience, escalations, service expectations, and continuous-improvement activities
- Partner with business leaders to assess technology needs, recommend solutions, prioritize projects, and support the effective use of Company technology platforms
- Oversee identity and access management; technology onboarding and offboarding; device, software, and asset lifecycle management; and related vendor, licensing, and procurement activities
- Lead implementation and ongoing monitoring of the Information and Data Processing Security Policy, including related controls, procedures, documentation, and remediation activities
- Partner with the MSP and internal stakeholders to maintain, test, and improve incident-response, disaster-recovery, backup, and business-continuity processes
- Perform other relevant duties as assigned
Requirements
- Bachelor’s degree in Information Technology or related field
- 7-10 years of progressively responsible, hands-on IT experience, including IT operations, infrastructure, end-user technology, business applications, cybersecurity, and project delivery
- Demonstrated experience serving as a primary IT resource or senior technical lead in a small or mid-sized organization, with the ability to operate independently and manage competing priorities with limited oversight
- Experience with IT asset management, hardware and software lifecycle planning, SaaS administration, licensing, technology procurement, and vendor management
- Experience in a public company or similarly controlled environment
- Excellent verbal and written communication skills, including the ability to explain technical information to nontechnical users, managers, and senior leadership
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
