About This Role
This IT Manager role involves deploying and maintaining IT infrastructure and network standards across Singapore hotels, ensuring stable operation of IT assets. The position suits an experienced IT professional capable of managing information systems, providing support, and leading projects within the hospitality sector.
Responsibilities
- Deploy IT infrastructure and network standards and procedures, and drive implementation and maintenance across Singapore hotels to ensure the stable operation of the organization
- Manage and support all IT information systems
- Coordinate, supervise, and work alongside Level 1 IT engineers
- Provide Level 2 IT support for the assigned hotel
- Manage and drive special projects or initiatives for the hotel / group as assigned
- Provide availability, maintenance and ongoing support to ensure strong and stable network infrastructure for the hotel, including routers, switches, hubs, UPSs etc.
- Oversee the administration of user accounts, permissions, and access rights
- Standardize IT applications, systems and assets, act as the gatekeeper of documented and mapped infrastructure & application standards
- Streamline processes to promote and drive best practices to improve quality delivery environment
- Analyze and report on problems trends and root causes
- Coordinate with vendors to resolve any issues/problems with the network and infrastructure, ensuring vendor adherence to established customer service levels
- Work with and support business stakeholders to plan and manage business solutions, providing availability, maintenance and ongoing support to the business applications
- Keep abreast of all applications and functional changes and inform business stakeholders and users
- Collect and record any enhancements that are required by the stakeholders, support the feasibility studies
- Coordinate with vendors to resolve any issues/problems with the business applications, ensuring vendor adherence to established customer service levels
- Formulate and develop standard IT guidelines for configuration, operation and maintenance procedures related to various application systems
- Support the establishment of an appropriate business resilience capability including development and oversight of the periodic testing of the Disaster Recovery Plan (DRP)
- Ensure meeting of Group
-s security standard, IT standards, and PCI requirements relating to all aspects of IT infrastructure
- Manage and ensure effectiveness of servers, including e-mail, file & print, and backup servers, and their associated operating systems and software
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
