About This Role
This IT Manager role involves overseeing hardware, software, network security, and ERP & CRM systems across multiple locations, working closely with external IT partners. The position participates in the Change Management Committee to guide system upgrades, process improvements, and user enhancements. It suits a working manager who can both set IT strategy and resolve end-user issues directly.
Responsibilities
- Actively participate in the Change Management Committee for ERP & CRM systems, helping sequence upgrades, driving process improvements, and managing the intake and delivery of user enhancement requests
- Develop and execute the IT roadmap with executive leadership, including annual capital and operating budget input, standardization initiatives, and project prioritization
- Design and implement reports, dashboards and analytic requests into actionable information requested by management
- Manage outside vendors, managed service providers, and implementation partners — scopes of work, escalations, service levels, and renewals
- Manage new hire onboarding, including account and access setup, along with provisioning and configuring devices and equipment across all locations
- Provide direct, hands-on support to end users across all locations, resolving hardware, software, connectivity, and access issues
- Administer network infrastructure, firewalls, wireless, servers, and end-user hardware across multiple sites
- Own day-to-day administration of the Microsoft 365 tenant (identity, licensing, Exchange, SharePoint, Teams, security policies) and the Azure cloud environment, including provisioning and cost management
- Maintain endpoint protection, patch management, access controls, multi-factor authentication, and end-user security awareness; enforce and document compliance standards required by insurers, auditors, and lenders
- Lead technology deployments across locations and showrooms, including site build-outs, equipment refreshes, and hardware/software provisioning
- Maintain documentation of network topology, systems, licensing, asset inventory, vendor contracts, and standard operating procedures
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 7 to 10 years of diverse IT experience in hardware, software, networks, and ERP & CRM systems
- Hands-on Microsoft 365 administration and Azure cloud infrastructure experience
- Demonstrated experience supporting ERP & CRM systems, including upgrades, enhancement requests, and user adoption
- Experienced in cybersecurity best practices, disaster recovery design, and IT compliance frameworks
- Ability to explain technical concepts to non-technical users and executives
- Ability to balance project work against day-to-day support demands