About This Role
This IT Manager position involves supporting, troubleshooting, operating, maintaining, and optimizing the credit union's data systems and network. The role focuses on providing technical solutions to business problems and delivering a world-class banking experience to members, working as part of the IT Operations team.
Responsibilities
- Deliver service in alignment with ACU’s Service Standards, Policies and Procedures
- Participate as a working member of the IT Operations team, providing direct technical support to both internal staff and credit union members
- Manage service desk, change management, and incident tickets to ensure they are completed in accordance with department guidelines and meet organizational support standards
- Oversee and perform maintenance, administration, and support of IT Operations systems, including core data processing system, CU network, servers, PCs, laptops, backups, and other technical systems
- Manage IT equipment inventory life cycle from procurement through disposition, ensuring adequate supplies are on hand to maintain continuous operations and that inventory management systems are up to date
- Assist in maintenance and administration of the CU network, servers, PC equipment, data processing system, backups, and other technical systems
- Handle scheduling of IT operations staff to ensure that daily, monthly, and annual processing tasks are properly documented and completed with minimal errors
- Develop and conduct regular training to build and increase overall knowledge and capability of direct reports and other CU staff when appropriate
- Assist the IT department in the ongoing implementation, maintenance, and performance of fraud detection and prevention systems as well as security best practices
- Stay aware of current technology and information security trends to maintain knowledge and awareness of new and emerging vulnerabilities and security issues in need of department attention
- Work with management and other department leaders and stakeholders to document and implement new technology-based systems
- Design and implement technical solutions to a variety of business needs
- Oversee and participate in the implementation of automation processes and integrations between internal and external technology systems
- Use, analyze, and manage business intelligence systems to connect credit union team members with impactful reports and information from CU data systems
- Manage IT Operations direct reports, establishing goals, objectives, and development plans for each employee
- Perform other duties as requested by the President, EVP, or CTO
Requirements
- Bachelor’s degree or equivalent in computer science or related field
- Ability to evaluate and understand member and business needs