IT Manager

About This Role

This IT Manager role involves leading and managing CubeLogic's IT infrastructure and operations. The individual will ensure reliability, security, and scalability across both on-premises and cloud environments, taking ownership of IT assets, licensing, and compliance. The position also includes mentoring the IT support team, handling audits, and driving technology initiatives aligned with business goals.

Responsibilities

• Administer Windows Server environments and manage Hyper-V virtualization
• Oversee networking (LAN/WAN, firewalls, VPNs) and ensure optimal performance
• Manage on-premises physical storage and backup strategies
• Implement and maintain SharePoint and collaboration platforms
• Administer Azure services including VMs, networking, and IAM/Entra ID
• Manage Microsoft 365 licenses, configuration, and compliance
• Plan and track application licenses across the organization
• Implement security management practices including firewalls, endpoint protection, and vulnerability assessments
• Handle internal and external audits and ensure compliance with ITIL, SOC2, and ISO27001/ISMS standards
• Run recurring compliance operations including patch/AV compliance, firewall backups, and privileged access audits
• Apply ITIL best practices for incident, change, and problem management
• Own IT Support ticket queue (Jira Service Management) with SLA management and escalation
• Oversee desktop support and end-user issue resolution
• Manage onboarding/offboarding processes including laptop provisioning and access grant/revoke
• Manage IT asset lifecycle and maintain accurate inventory
• Administer Identity and Access Management systems
• Lead and mentor IT team members
• Allocate resources and manage workload and shift coverage
• Foster collaboration and continuous improvement
• Communicate effectively with stakeholders and provide regular leadership updates
• Coordinate with vendors for procurement, support, and managed NOC/SOC services
• Plan and execute IT projects within timelines and budgets
• Prepare and manage IT budgets

Requirements

• 5-8+ years of IT infrastructure/support experience with hands-on production experience
• 2+ years of team leadership experience managing an IT support/helpdesk team
• Windows Server administration and Active Directory management
• Hyper-V virtualization and on-premises storage/backup management
• PowerShell scripting for provisioning and automation
• Azure fundamentals including VMs, networking, and IAM/Entra ID (AZ-104 certification)
• Networking protocols (TCP/IP, DNS, DHCP) and firewall/VPN configuration
• Microsoft 365 administration, licensing, and SharePoint configuration
• ITSM tool experience (Jira Service Management or equivalent) with SLA management and ticket triage
• Security management including firewalls, endpoint protection, and vulnerability assessments
• ITIL framework knowledge and audit handling experience
• Onboarding/offboarding process ownership including endpoint provisioning and access management
• Strong written and verbal communication skills for client-facing and leadership reporting
• Windows Server administration
• Active Directory and Azure AD/Entra ID management
• Hyper-V virtualization
• On-premises storage and backup management
• PowerShell scripting
• Azure services administration (VMs, networking, IAM)
• Networking (LAN/WAN, firewalls, VPNs, TCP/IP, DNS, DHCP)
• Microsoft 365 administration and licensing
• SharePoint and collaboration platforms
• ITSM practices and tools (Jira Service Management)
• Security management and compliance
• ITIL best practices
• Incident, change, and problem management
• IT asset lifecycle management
• Identity and Access Management (IAM)
• Team leadership and mentoring
• Vendor management and contract negotiation
• Budget planning and management
• Audit handling and compliance reporting
• Monitoring tools (Azure Monitor, SCOM)
• DR/BCP planning and execution
• SASE/ZTNA technologies (e.g., Zscaler ZPA)
• Client-facing communication in B2B SaaS environments