About This Role
Maintaining the hotel's software and hardware applications, office network, and ensuring optimal computer performance are the core responsibilities of this IT Manager role. The position involves providing technical services to guests and company PC users, and coordinating with corporate IT.
Responsibilities
- Supervise and maintain the HMS systems and their integrations to third-party solutions through best practices and standards defined by Fraser's Corporate Office
- Coordinate processes and activities related to the development, deployment, and documentation of HMS systems, their enhancements, and integration to third-party solutions as required to meet business requirements
- Maintain and upkeep all the property’s work computers, network switch, hubs, and network points
- Maintain and upkeep all office software applications and licenses
- Manage and control all internet access of the property
- Provide technical services on networks, hardware, and software applications to internal and external customers upon request
- Ensure all IT applications, services, and procedures are in accordance with Fraser Hospitality internal guidelines, including carrying out a yearly Disaster Recovery Program to safeguard the property’s IT data
- Liaise with suppliers and contractors to carry out repair works to office PCs, personal computers, network cables, switch, and hubs
- Ensure compliance with IT P&Ps, change and adapt to local needs wherever necessary, and maintain a good working relationship with corporate IT
- Lead and manage the establishment of project scope, technical strategy, cost, budgets, and staff support requirements with new IT initiatives
Requirements
- Degree / Diploma in Computing
- Previous experience in managing hotel systems and infrastructure
- Computer literacy
- Good communication skills
- Interpersonal skills
- Knowledgeable in computer software installation
- Knowledgeable in network troubleshooting
- Will be required to keep internal and external contacts with other Departments/Divisions, Suppliers, and Contractors
Nice to have:
- Knowledge of PABX system capabilities