About This Role
This IT Manager position provides strategic leadership for technology operations at the company's new manufacturing facility in San Antonio, Texas. The role involves leading the on-site IT team, owning IT strategy and execution for the San Antonio location, and ensuring reliable, secure, and scalable technology services that advance business objectives. The IT Manager acts as a key advisor to San Antonio business leaders and contributes to the broader IT leadership team.
Responsibilities
- Lead, develop, and mentor IT Support Leads and individual contributors at the San Antonio facility, fostering a high-performance culture of collaboration, accountability, and continuous improvement
- Oversee all site IT operations, including local infrastructure, end-user support, systems administration, and security
- Serve as the senior escalation point for complex technical issues and critical incidents at the San Antonio site, ensuring swift resolution and root cause analysis to prevent recurrence
- Develop and manage the site IT budget, ensuring cost-effective resource allocation and vendor management
- Build trusted partnerships with senior business leaders at the San Antonio facility to align technology investments with strategic priorities and drive measurable business outcomes
- Ensure compliance with corporate IT policies, security standards, and regulatory requirements at the San Antonio site
- Drive site IT projects from planning through implementation, coordinating with global IT teams as needed
- Establish and monitor key performance indicators (KPIs) to measure service delivery, team performance, and operational efficiency
- Manage relationships with local vendors, service providers, and contractors
- Oversee hardware and software lifecycle management, including procurement, deployment, and retirement
- Play a leading role in shaping IT strategies, policies, and standards for the San Antonio site, while representing site needs and perspectives within the broader global IT organization
- Own and continuously improve business continuity and disaster recovery plans for the San Antonio site, ensuring they are regularly tested, updated, and aligned with enterprise risk standards
Requirements
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent experience)
- 10+ years of progressive experience in IT, including 5+ years in a senior leadership or people management role
- Proven experience managing IT teams, ideally in a manufacturing or plant environment
- Strong technical background in enterprise infrastructure, networking, cloud services, and security
- Experience with IT service management frameworks (ITIL) and ticketing systems (e.g., ServiceNow, Jira Service Management)
