About This Role
The I.T Manager is responsible and accountable for the overall I.T infrastructure at NoMorePly. This includes hardware, software, and resources. The role serves as the escalation point for the 1st line operator of the internal I.T Helpdesk and involves management and collaboration with I.T partners engaged with NoMorePly. The I.T Manager is part of the Customer Experience Team (CET) to provide support and guidance in relation to systems and processes and aid in the delivery of strategies and objectives.
Responsibilities
- Work closely with the Data Analyst to provide swift and accurate resolution to internal Helpdesk tickets.
- Perform trend analysis and reporting on service requests to recommend improvements.
- Manage the relationships between third-party partners and NoMorePly.
- Participate in CET meetings and activities.
- Manage and measure the utilization of systems and technology.
- Develop team members within the I.T department as well as upskill any other employees from a system and technology standpoint.
- Scope, plan, and execute I.T related/involved projects.
- Ensure the smooth onboarding of new employees regarding system access and correct equipment.
- Oversee the use and development of BI/Analytics tools within NoMorePly, working closely with the Data Analyst.
- Develop the I.T department working towards automation.
Requirements
- Strong organization and multitasking abilities.
- Logical thinking skills.
- Adaptability and understanding of prioritization and the triggers involved.
- Desire to learn new skills, features, and functions.
- Foundational understanding of relational databases.
- Strong computer skills, including spreadsheet manipulation and report designing.
- Inquisitive nature, able to identify the root cause of an issue or ask the right questions in response to an inquiry.
- Previous experience operating within an I.T Helpdesk alongside management experience is essential.
Benefits
- Develop team members in areas of responsibility using the Departmental Training Matrix to understand the team skill level.
- Identify training opportunities valuable for both yourself and your team members.
- Share knowledge gained from training opportunities with the wider team.
- Develop a sound understanding of how other areas of the business operate to enable effective support when required.
Important Details
- Application deadline: Not specified
Application Process
- Utilize the CET Report and Issue Solving Tracker to communicate issues or highlights arising from the I.T Department.