This IT Manager role provides general oversight of the studio's IT infrastructure, including provisioning, planning, installation, and operation. The manager researches and plans for the implementation of the most recent industry technologies, and is responsible for managing system hardware, operating systems, software, and procedures that adhere to the firm's values and goals. This role leads a team of IT managers and oversees the company's technology operations and the implementation of new IT systems and policies, enabling partners and staff to work effectively and minimizing their time spent on IT.
Responsibilities
Define and execute the IT strategy, roadmap, and architecture in alignment with business objectives and Group IT strategy
Provide overall IT governance for the organization, ensuring technology initiatives support business growth and operational excellence
Establish and maintain IT policies, standards, processes, and best practices
Plan, organize, direct, control, and evaluate all IT operations, infrastructure, systems, networks, and end-user services
Ensure IT service delivery meets agreed service levels (SLAs) and business requirements
Monitor, plan, and manage infrastructure growth, capacity, availability, and performance
Prioritize operational improvements, production issues, and service enhancements based on business impact
Ensure compliance with Group IT security standards, client security requirements, and industry best practices
Lead information security governance, risk management, internal security audits, and remediation activities
Implement and maintain security controls across infrastructure, systems, devices, and applications
Ensure software and hardware licensing compliance and adherence to applicable legal and regulatory requirements
Establish and maintain infrastructure and architecture standards
Plan, implement, and monitor infrastructure changes and technology upgrades
Develop and maintain technical documentation, system standards, and operational procedures
Drive continuous improvement through technology modernization and optimization initiatives
Partner with business stakeholders to identify technology opportunities and deliver business value
Evaluate, prioritize, and manage IT projects, business cases, and technology investments
Lead projects directly or assign appropriate project ownership within the IT team
Proactively identify operational challenges and propose technology-enabled solutions
Ensure Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP) are established, tested, and maintained
Minimize operational risks through proactive monitoring, planning, and controls
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Develop, manage, and control IT budgets, forecasts, and expenditures
Build and maintain strategic relationships with hardware, software, cloud, and service vendors
Negotiate and manage contracts to ensure cost efficiency and service quality
Lead, mentor, develop, and evaluate the IT team to achieve organizational objectives
Manage recruitment, performance management, coaching, succession planning, and career development
Foster a culture of accountability, collaboration, innovation, and continuous improvement
Train employees on IT policies, security awareness, and relevant technology processes
Provide regular updates and strategic recommendations to executive leadership regarding IT performance, risks, investments, cybersecurity, and technology initiatives
Act as the primary advisor to management on technology-related matters
Perform additional duties and responsibilities as required to support business needs
Requirements
Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field
8+ years of progressive IT experience, including at least 3-5 years in an IT leadership or management role
Proven experience managing IT operations, infrastructure, service delivery, and technology projects
Experience working in multinational organizations and supporting geographically distributed teams
Proven experience in budget planning, vendor management, and contract negotiations
Solid knowledge of business requirement gathering, analysis, and solution design
Strong understanding of IT infrastructure, systems administration, network technologies, cloud services, and cybersecurity
Solid knowledge of IT service management (ITSM), project management, and IT governance frameworks
Experience in IT architecture, system integration, and technology lifecycle management
Good understanding of disaster recovery, business continuity, risk management, and compliance requirements
Experience in software and hardware asset management and license compliance
Strong business acumen with the ability to align technology solutions with business objectives
Excellent organizational, planning, and leadership skills
Proven ability to lead, coach, develop, and motivate high-performing IT teams
Strong stakeholder management and relationship-building capabilities
Customer-oriented mindset with a proactive approach to problem-solving and continuous improvement
Strong analytical and troubleshooting skills with a logical and structured approach
Excellent verbal and written communication skills
Strong presentation and executive reporting capabilities
Ability to communicate effectively with both technical and non-technical stakeholders
Professional working proficiency in English, both spoken and written
Strategic thinker with strong decision-making capabilities
Results-driven, accountable, and highly adaptable
Collaborative team player with a positive and proactive attitude
Ability to perform effectively in a fast-paced and changing business environment
