IT Infrastructure Operations Specialist - MECM

This IT Infrastructure Operations role involves managing and evolving enterprise technology infrastructures, contributing to the stability, security, and continuous improvement of technological services. The position focuses on administering and operating Microsoft Endpoint Configuration Manager (MECM/SCCM) platforms.

Responsibilities

• Administer and operate Microsoft Endpoint Configuration Manager (MECM/SCCM) platforms for software distribution, patch management, and device administration
• Monitor the performance of the technological infrastructure and execute preventive actions to ensure service availability
• Implement operational improvements aimed at automation, efficiency, and service quality
• Collaborate with systems, network, and support teams for incident resolution and corporate infrastructure optimization
• Manage the daily operation of IT infrastructures, ensuring compliance with service level agreements
• Execute preventive and corrective maintenance tasks on endpoint management platforms
• Analyze technical incidents, identify root causes, and apply corrective measures
• Participate in technology improvement projects related to device management, automation, and modernization of corporate environments
• Apply good security and compliance practices in system administration
• Prepare technical documentation and operating procedures associated with the infrastructure

Requirements

• 2 to 3 years of professional experience in IT Infrastructure Operations
• 2 to 3 years of experience working with Microsoft Endpoint Configuration Manager (MECM/SCCM)
• Experience in administration and support of enterprise technology infrastructures
• University degree in Computer Engineering, Telecommunications Engineering, Information Systems, or related disciplines
• Residence in Spain and legal authorization to work in Spain

Nice to have:

• Experience in corporate network administration
• Experience in Cloud environments
• Experience using automation tools
• Knowledge of good security practices in IT infrastructures
• Experience in incident management and tracking
• Knowledge and experience in the use of generative artificial intelligence and AI tools applied to the workplace, in line with Accenture's commitment to responsible and effective use of AI

Benefits

• Medical, life, and accident insurance
• Medical service and wellness programs
• Flexible remuneration and stock purchase program
• Flexibility measures (schedules, holidays, days off, etc.)
• Personalized training and professional development plan