About This Role
This IT Infrastructure / IT Manager role involves overseeing and maintaining the organization's network and server infrastructure, ensuring its performance, security, and availability. The ideal candidate will have a strong technical background in network and server management, a security-first mindset, and the ability to lead a small IT team.
Responsibilities
- Manage and maintain the organization's network infrastructure, including switches, routers, firewalls, VPNs, Wi-Fi, LAN/WAN, and internet connectivity
- Manage Windows/Linux servers, Active Directory, DNS, DHCP, file servers, application servers, and other core IT services
- Monitor infrastructure performance, availability, capacity, and system health
- Manage virtualization platforms such as Hyper-V and related infrastructure
- Ensure regular backup, disaster recovery, and business continuity processes are in place and tested
- Manage IT assets, hardware, software licenses, and inventory
- Provide leadership and support to the IT/helpdesk team and ensure timely resolution of user issues
- Establish and maintain IT policies, procedures, and documentation
- Work with vendors, ISPs, and external IT service providers when required
- Plan and execute infrastructure upgrades, migrations, and technology projects
- Ensure systems are properly patched, updated, and maintained
- Implement and maintain practical IT security best practices across infrastructure and end-user systems
- Manage firewall rules, VPN access, endpoint protection, and access controls
- Maintain appropriate user access, permissions, and account management practices
- Support implementation of MFA, password policies, endpoint security, and security awareness initiatives
- Monitor and respond appropriately to security alerts and incidents
- Ensure timely application of security patches and updates
- Maintain secure backup and recovery practices
- Work with management/security teams on vulnerability remediation and security audits
- Help ensure IT operations comply with applicable company policies and regulatory requirements
Requirements
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, VPN, and Wi-Fi
- Hands-on experience with firewalls and network security
- Strong experience managing Windows Server environments
- Good knowledge of Active Directory, Group Policy, Microsoft 365/Azure AD/Entra ID or equivalent platforms
- Experience with virtualization technologies such as Hyper-V
- Knowledge of backup solutions and disaster recovery
- Experience with monitoring and troubleshooting IT infrastructure
- Good understanding of endpoint security, patch management, and access control
- Basic understanding of cloud infrastructure and cloud security
- Familiarity with IT service management and ticketing systems
- Strong security-first mindset and understanding of how security should be incorporated into everyday IT operations
- Friendly, approachable, and customer-focused
- Strong troubleshooting and analytical skills
- Good communication and interpersonal skills
- Able to explain technical issues to non-technical users
- Proactive and capable of working independently
- Strong ownership and problem-solving attitude
- Good leadership and team-management skills
- Comfortable working in a fast-paced environment
Nice to have:
- CCNA / CCNP
- Microsoft certifications
- CompTIA Network+ / Security+
- ITIL
- VMware certifications
- Security certification is an advantage but not mandatory
