About the role
DESKRIPSI PEKERJAAN
Provide Level 1 and Level 2 technical support via phone, email, and remote access, troubleshooting desktops, laptops, mobile devices, printers, and peripherals Support Microsoft Windows, Apple OS, and key applications (Microsoft, Acrobat, etc.), and manage company email Install, configure, and maintain endpoint devices, deploy OS images and software packages, and manage hardware inventory and IT asset records Perform workstation setup for new employees and office relocations Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues Support firewall, antivirus, and endpoint security solutions, ensuring compliance with IT security policies and reporting incidents promptly Coordinate with local vendors and regional IT teams, and support system maintenance, patching, and software updates
REQUIREMENT
Diploma or Degree in Information Technology, Computer Science, Information Systems, or related discipline 2–4 years of experience in IT Helpdesk, Service Desk, or Technical Support, ideally supporting a regional user environment Proficient with Windows 10/11, Microsoft 365, Teams, Exchange Online, SharePoint Online, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), and endpoint security tools Strong troubleshooting, analytical, documentation, and organisational skills, with the ability to prioritise multiple requests and work both independently and collaboratively
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
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