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IT - Helpdesk Engineer
Kaseya Careers
Customer Success & Support Medellin Colombia Onsite Lead Full-Time Jul 20, 2026
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Core Responsibilities
Troubleshoot hardware incidents in computers, peripherals, and networking (LAN and WAN). Install and configure new hardware and software for end users. Diagnose and resolve software incidents across operating systems, Microsoft 365, and a range of business applications. Take ownership of L1 and L2 issues, restoring service as quickly as possible while accurately recording, updating, and documenting requests in the IT service desk system.
Requirements Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) in an end user environment. Hands on experience with Microsoft Intune for device management and user provisioning. Associate's degree, or 2+ years of IT experience in lieu of a degree.
Key Skills & Technologies
Microsoft 365Microsoft IntuneWindowsmacOSActive DirectorytroubleshootingnetworkingIT supportcommunication
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site
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